I have a general membership enquiry. Who can I
contact?
I have a general membership enquiry. Who can I contact?
Please contact our membership services team on firebirdmembership@netballq.org.au or (07) 3426 9500.
I have a product &/or order enquiry. Who can I
contact?
I have a product &/or order enquiry. Who can I contact?
Please send your enquiry to us via email at firebirdmembership@netballq.org.au.
I have logged in and see a credit amount. What
is this for & can I use it?
I have logged in and see a credit amount. What is this for & can I use it?
This credit is available for you to use within this shop and has been provided as part of your Membership.
How can I apply credit to my order?
How can I apply credit to my order?
You can apply your credits at checkout.
I cannot see my assigned credit. Who can I
contact?
I cannot see my assigned credit. Who can I contact?
Please send an email to firebirdmembership@netballq.org.au
Can I use credits for postage/shipping?
Can I use credits for postage/shipping?
Yes, you can use your assigned credit to cover postage/shipping. In 2024 we have assigned credit of $10.00 for postage to ensure you can select goods with the remaining credits.
Does credit get removed?
Does credit get removed?
Your credit will remain in your account for the duration of the Membership season, if it is unused at the end of the season, it will be forfeited.
How can I personalise my own Membership items?
How can I personalise my own Membership items?
Selected items can be personalised with a name. Simply insert your required name/s within our product page(s) prior to adding your item/s to cart.
What are the delivery timings for my order?
What are the delivery timings for my order?
Your membership items are made to order. For standard delivery, please allow 10-14 working days for delivery. For express delivery option, please allow 8-10 working days for delivery.
I can see credit at the top of my screen however
it’s not being added to my shopping cart. How
can I proceed?
I can see credit at the top of my screen however it’s not being added to my shopping cart. How can I proceed?
Credit is automatically applied. If during checkout it is not please contact firebirdmembership@netballq.org.au
Why can’t I see ‘ADD TO CART’ for various
membership items?
Why can’t I see ‘ADD TO CART’ for various membership items?
For any item with multiple design options, please click on your preferred design. ADD TO CART button will then appear for you to proceed. Personalised items will also need an entry added.
I submitted my order however didn’t receive an
order confirmation. What do I do?
I submitted my order however didn’t receive an order confirmation. What do I do?
Please go to Account Dashboard by clicking on your name in the top right corner. Here, you can view your recent order. Alternatively, please contact us via email firebirdmembership@netballq.org.au.
I haven’t received my order yet. Who can I
contact?
I haven’t received my order yet. Who can I contact?
If your order has been sent you will have received a dispatch email, this email contains a tracking number and link. Please follow this link and input your tracking number to monitor your delivery. Please note if your parcel has had an unsuccessful delivery attempt/s, this will be returned to us for confirmation & re-sending out to you. Alternatively, please contact us via email firebirdmembership@netballq.org.au and include your order reference number.
I received my delivery however there is an
item/s that is missing/damaged. Who can I
contact?
I received my delivery however there is an item/s that is missing/damaged. Who can I contact?
Please contact us via email firebirdmembership@netballq.org.au and include your order reference number as well as any photos of your item/s you could share with us.
I’d like a refund. Who can I contact?
I’d like a refund. Who can I contact?
Please contact us via email firebirdmembership@netballq.org.au and include your order reference number.